In our first app review, Asssured takes a look at the eNaira Speed Wallet App combined with reviews from the app store and social media.

What is eNaira?

The eNaira is a digital version of the paper currency issued by the Central Bank Of Nigeria. It is a digital currency based on blockchain technology but controlled by the Central Bank of Nigeria.

The e-naira wallet comes in two versions. The versions are one for individuals (Speed Wallet) and one for merchants (Merchant Wallet). 

How does eNaira Work?

e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 

Individuals can use it to pay businesses, shops, or each other (a “retail CBDC”), or financial institutions. Asides that, you can also settle trades in financial markets (a “wholesale CBDC”).

It ensures that transactions are safer, faster, and more convenient.

Userbase Analysis

The CBN governor, Emefiele, revealed that over 2.5 million individuals access the website every day. Also, another N200 million has been distributed to financial institutions. Over 2,000 people are on the platform, and 120 merchants have successfully registered.

Our Exploratory Testing Approach

We had our internal team conduct a manual test on the app, and here is what they have to say

Asssured Tester Tofunmi feedback on e-naira speed wallet app: "the entire experience is really bad
Asssured Tester Tofunmi feedback on e-naira speed wallet app with screenshots
Asssured Tester Tofunmi feedback on e-naira speed wallet app with error screenshot
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira
e-Naira like every other central bank digital currency (CBDC) is essentially a digital banknote. 
Customer experience testing of eNaira

Our Analysis

Point 1: Poor Customer Education 

It is very evident that CBN has not done enough customer education on what the value proposition of the digital currency is and how it is different from the current payment options that the Nigerians currently enjoy.

A number of users on social media have expressed their confusion on the difference between eNaira and existing payment options in the country. Other users are confused as to why there are two different apps with the same icons. Some users have downloaded the merchant wallet rather than the speed wallet.

A twitter user makes a reference to his confusion over which wallet to download.

Playstore review of eNaira

Point 2: Frustrated Users and Bad Reviews

We found various reviews and feedback on the Playstore and App Store before testing eNaira. The review as at the time of this report on Google Playstore was 2 out of 5. Things got worse as the Speed Wallet App was briefy removed from the playstore.

According to Osita Nwanisobi, CBN spokesperson, in an interview with The Cable, the removal was done to assist the apex bank in upgrading the app’s functionalities. 

“There’s an upgrade going on, and I guess it’s all right now,” he explained. 

Outcome of the Upgrade on Playstore

After conducting a new test on the second version of the app on playstore, here is the result.

eNaira version 2 test

Playstore Review 

Rating – 2 star 

Current download : 3k 

Version- 1.0.0

Here are some feedbacks from the Playstore as a result of the app roll out

Playstore review of eNaira
Playstore review of eNaira
Playstore review of eNaira

Social Media Commentators
The news of the app also went viral on social media platforms and here is what people are saying about it.

Tweet review of eNaira
Tweet review of eNaira

Final Verdict on eNaira

During a roll out of a new app, it is important to ensure quality assurance and ensure the app is user friendly to ensure users will keep returning to the app. As we can see, the app has a long way to go before it is User Friendly and bug free. 

At Asssured, we asssuring Quality Control & Testing App Delivery

On the other hand, with us, we asssure that your app, services, or website gets to the market on time and works flawlessly all the time.

Get started with Asssured Today. Let us help you save time and money.

Lastly, we take a full-service approach to every client and project. In other words, this means our testing process is streamlined and effective.